Privacy Policy
Effective Date: 1 April 2026 | Last Updated: 1 April 2026
Welcome to ProductFlo.ai (“Platform”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access or use ProductFlo.ai, an AI-driven platform that helps teams refine ideas, plan products, and generate structured outputs.
By accessing or using ProductFlo.ai, you agree to the collection and use of information in accordance with this Privacy Policy.
1. About ProductFlo.ai
ProductFlo.ai is owned and operated by ProductFlo Private Ltd , having its registered office at Bangalore, India.
If you have any questions regarding privacy, please contact us at:
privacy@productflo.ai
2. Scope of this Policy
This Privacy Policy applies to:
All visitors, registered users, and customers of ProductFlo.ai, whether using free or paid services
All data collected through our website, application, APIs, communications, or authorized third-party integrations
This Policy does not apply to third-party websites or services that are not owned or controlled by ProductFlo.ai.
3. Information We Collect
We collect the following categories of data:
A. Information You Provide Directly
We may collect the following information when you register, use, or interact with the Platform:
Personal information: name, email address, company name, job title, phone number
Account information: login credentials (stored in encrypted form)
Billing information: billing address, transaction identifiers, and partial payment details (processed via third-party payment providers; we do not store full card details)
User-generated content: product ideas, documents, KPIs, project data, and other inputs you provide
Communications: support requests, feedback, survey responses, and messages
B. Information Collected Automatically
When you use ProductFlo.ai, we may automatically collect:
Technical data: IP address, browser type, device type, operating system
Usage data: pages visited, features used, session duration, interaction patterns
Cookies and similar technologies: authentication tokens, analytics data, and preference settings
C. Data from Third-Party Sources
If you integrate ProductFlo.ai with other platforms (e.g., Figma, Google Drive, Notion, Jira), we may receive limited profile and file metadata as authorized by you.
We only access data required for the intended functionality and never use it beyond your explicit consent.
4. How We Use Your Information
We use your data to:
Provide, maintain, and improve our Platform and Services.
Personalize user experience, analytics, and AI-generated outputs.
Process transactions and deliver purchased features or subscriptions.
Communicate updates, feature enhancements, and support information.
Detect, prevent, and address security or technical issues.
Comply with legal obligations and enforce our Terms of Service.
Train and improve AI models (only using anonymized and aggregated data).
We never sell or rent your personal information.
5. Legal Basis for Processing (GDPR & DPDPA Compliance)
We process personal data based on one or more of the following legal grounds:
Consent: where you have provided explicit consent
Contractual necessity: to provide services requested by you
Legitimate interests: such as improving platform security and functionality
Legal obligation: to comply with applicable laws and regulations
This applies in accordance with the GDPR, UK GDPR, and India’s Digital Personal Data Protection Act, 2023 (DPDPA).
6. Data Retention
We retain personal data only as long as necessary to:
Provide our Services and fulfill contractual purposes.
Comply with legal and tax requirements.
Resolve disputes and enforce our agreements.
Upon termination or deletion of your account, we will delete or anonymize your personal data within 90 days, unless legally required to retain it longer.
7. Data Sharing and Disclosure
We do not share personal data except in the following cases:
With Service Providers: trusted partners (e.g., cloud hosting, analytics, payment processors) under strict confidentiality agreements.
With Legal Authorities: if required by law, court order, or regulatory investigation.
With Your Consent: when you authorize integrations or share project data externally.
We do not sell, trade, or rent your data to advertisers or third parties.
8. Cookies and Tracking Technologies
ProductFlo.ai uses cookies and similar technologies to:
Maintain sessions and authentication.
Analyze site usage and improve functionality.
Remember preferences and optimize performance.
You can control cookies through your browser settings. However, disabling cookies may limit some functionality of the Platform.
9. International Data Transfers
Your data may be processed and stored in locations outside your country of residence, including the United States, and India.
We ensure appropriate safeguards under GDPR Article 46, such as Standard Contractual Clauses (SCCs), and compliance with India’s Digital Personal Data Protection Act (DPDPA) 2023.
10. Data Security
We implement strong technical and organizational measures to protect your data, including:
End-to-end encryption of sensitive information.
Secure cloud hosting (AWS/GCP with ISO 27001 compliance).
Regular vulnerability scans and access audits.
Multi-factor authentication for administrative access.
However, no system is completely secure. You use ProductFlo.ai at your own risk, and we encourage you to follow best practices for password management and account safety.
11. Your Rights
Depending on your jurisdiction (EU, UK, or India), you have the following rights:
Right to access: Obtain a copy of your personal data.
Right to correction: Update or correct inaccurate information.
Right to deletion: Request erasure of personal data (“right to be forgotten”).
Right to withdraw consent: Withdraw previously given consent for data processing.
Right to data portability: Request export of your data in a structured format.
Right to object: Opt out of marketing or automated decision-making.
To exercise these rights, contact us at privacy@productflo.ai. We will respond within 30 days.
12. Children’s Privacy
ProductFlo.ai is not intended for children under 18 years of age.
We do not knowingly collect personal data from minors.
If you believe a minor has provided us data, please contact us for prompt deletion.
13. Third-Party Links
Our Platform may contain links to third-party websites or tools.
We are not responsible for their privacy practices or content.
We encourage users to review third-party privacy policies before interacting with them.
14. Marketing Communications
We may send you occasional product updates, newsletters, or promotional emails.
You can opt out at any time by clicking the “unsubscribe” link or contacting us at privacy@productflo.ai.
Even after opting out, we may still send transactional or service-related communications.
15. Changes to This Privacy Policy
We may update this Policy periodically.
When we do, we will revise the “Last Updated” date at the top.
Substantial changes will be notified via email or platform notice.
Continued use of ProductFlo.ai after updates constitutes your acceptance of the revised Policy.
16. Contact Us
If you have questions, complaints, or data-related requests, please reach out:
privacy@productflo.ai
ProductFlo Private Limited